We have now started to use a triage system to request appointments at our surgery. This means that rather than calling the practice to make an appointment, you instead go online and complete a triage request. All triage requests are checked by a GP before any appointments are booked. This helps us to make sure that you will be offered an appointment with the appropriate healthcare professional to help you depending on your symptoms and how urgent the problem is.

Appointments will be offered either on the same day, within 7 days or within 14 days, depending on how urgent the issue is. Please note the appointment could be with a GP, nurse, pharmacist, physiotherapist or other healthcare professional at another NHS provider where appropriate.

To request an appointment please click on the banner above to start the triage system. This is service is available from 08:00am until midday everyday that we are open. You will need to fill out some basic information about what this problem is. Once you have completed the triage form you will hear back from us within one working day with an appropriate appointment. For urgent matters after midday, please contact reception by telephone.

If you are unable to complete the form for any reason, you can still contact reception and they can help you complete the required information to allow us to triage your request. All requests are dealt with in the same way.

Please see the link below for a video on how to submit a triage request.

Patient Demo: How to submit a medical request in Patient Triage | Accurx Desktop

Millions of outpatient appointments and treatments have been delayed in NHS hospitals during the pandemic. When patients contact the hospital, they are sometimes told to ask their GP for an ‘expedite letter’. This is frustrating for you and for us, and we cannot guarantee that this will result in your appointment being brought forward.

Only the hospital can compare your needs with those of other patients on their waiting list and they will action your request accordingly. Due to hospital contract changes in 2017, hospitals are now obliged to respond to any queries you might have about your care, in very much the same way that we, as GPs, respond to patients with queries about the care provided by ourselves, Accordingly, hospital matters should not fall to your GP practice to resolve.

If your appointment has been delayed, please contact your hospital consultant’s secretary for any updates. If you are waiting for your first appointment with a consultant and have not heard for a long time, please contact the hospital’s outpatient booking office through the hospital switchboard in the first instance and then the hospital consultant secretary.

If you want to inform a hospital of a change in your symptoms, you may use the templates below when contacting the hospital. One is for patients waiting for a first appointment with a specialist, the second is for patients waiting for a follow-up appointment, treatment, or operation. You should post your letter to either Outpatient Appointments (for first appointments) or your consultant’s secretary (for follow-up care).

If you have been unable to contact outpatients or the secretary, please contact the hospital PALS (Patient Advice and Liaison Service)-contact details can be found on the hospital website.

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that all patients attend the surgery rather than request a home visit if possibe. Home visits should be reserved for those patients who are truely housebound. 

Please note that the doctor may telephone you rather than visit you if this is medically appropriate and may ask one of our very professional and experienced clinicians to visit you if clinically appropriate - this includes our paramedic clinician.

Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Saturday Morning Face to Face Appointments for GPS and Nurses

There are now Saturday morning routine appointments from 09:00 – 14:00 available through our extended access service at:

• Wetherby Health Centre, Hallfield Lane, Wetherby, LS22 6JS - Saturdays only

This increased availability is an extension of the services offered by your practice and is provided by a range of local clinicians including GPs, nurses and health care assistants.

Please note, this is not a walk-in service – you still need to make an appointment via your own GP practice.

Extended Access appointments are for routine general practice issues and not for urgent care. If your practice is closed and you are unwell please call NHS 111.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.   Each year thousands of appointments within the whole NHS are wasted due to patients not attending or cancelling their appointment.  For us locally, please do not waste an appointment that another patient could use.

Let us know by ringing us as soon as you can to cancel an appointment.  

If you have the NHS App or log in details for Systmonline access, remember you can cancel your appointment through there rather than having to ring us.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and he /she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to let our receptionist know to give consent or register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and /or email address.